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Update: Notice on potential impact of Apache Log4j vulnerability towards Ricoh products and services

Last updated: December 17, 2021
First published: December 15, 2021

Ricoh understands the importance of security and is committed to managing its products and services with the most advanced security technologies possible for its customers worldwide.

Ricoh is aware of the reported Apache Log4j remote code execution vulnerability (CVE-2021-44228). Apache Log4j is an open-source logging JAVA-based library offered by Apache Software Foundation. Ricoh is currently investigating if any Ricoh products and services may be potentially impacted by this vulnerability.

Servers operating with Apache Log4j are potentially threatened, allowing a third party to remotely access the server and execute remote code by sending modified data to exploit this vulnerability.

Ricoh confirmed the following products and services that it develops, manufactures, and offers are not impacted by this vulnerability. Ricoh products and services not listed are under ongoing investigation.

Office ProductsMultifunction Printers/CopiersColor MFP
Black & White MFP
Wide Format MFP
PrintersColor Laser Printers
Black & White Laser Printers
Printer based MFP
Gel Jet Printers
Handy Printers
Digital Duplicators
Video Conferencing
Interactive Whiteboards
Software & Solutions@Remote Connector NX
Card Authentication Package Series
Certificate Enrolment Service
Device Manager NX Accounting
Device Manager NX Enterprise
Device Manager NX Lite
Device Manager NX Pro
Enhanced Locked Print Series
GlobalScan NX
Intelligent Barcode Solution
Printer Driver Packager NX
RICOH Print Management Cloud
Ricoh Smart Integration (RSI) applications
Ricoh Smart Integration (RSI) Platform and its applications
RICOH Streamline NX V2
RICOH Streamline NX V3
Scan Workflow Navigator
Streamline NX Share
Commercial & Industrial PrintingGarment Printers

Production Printers were listed as not being impacted as of December 16, however, investigation is ongoing. Updates will be provided as they are available.
Ricoh is committed to supporting customers across the globe, enabling them to operate Ricoh products equipped with the latest security settings. Additional updates on impacted Ricoh products and services and related countermeasures will be provided promptly on this page as they become available.

|About Ricoh|

Ricoh is empowering digital workplaces using innovative technologies and services, thus enabling individuals to work smarter. 

With cultivated knowledge and organizational capabilities nurtured over its 85-years history, Ricoh is a leading provider of document management solutions, IT services, communications services, commercial and industrial printing, digital cameras, and industrial systems.

Headquartered in Tokyo, Ricoh Group has major operations throughout the world and its products and services now reach customers in approximately 200 countries and regions. In the financial year ended March 2021, Ricoh Group had worldwide sales of 1,682 billion yen (approx. 15.1 billion USD).

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   © 2021 RICOH COMPANY, LTD. All rights reserved. All referenced product names are the trademarks of their respective companies.

För ytterligare information, kontakta: 

Jack Gibson 
Tel: +44 792 057 6999 

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