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IDC MarketScape names Ricoh a leader in Managed Workflow Services for Central and Eastern Europe, the Middle East and Africa

Ricoh Europe, London, 26 April 2016 – Ricoh Europe has been named a leader in Managed Workflow Services for Central and Eastern Europe, the Middle East and Africa (CEMA) by the IDC MarketScape.

The IDC MarketScape: Central and Eastern Europe, the Middle East and Africa Managed Workflow Services, 2015, focuses on managed workflow services, the most mature type of MPDS. This encompasses an evolution to a set of professional and managed services that automate and optimise vertical and horizontal document-intensive workflows and business processes. 

The research evaluated vendor offerings through extensive business briefings and demonstrations, as well as responses from in-depth interviews with customers throughout the CEMA region. 

“We’re delighted to be named as a leader in this IDC MarketScape report, which is a testament to our commitment to continually evolving our services-led approach,” said David Mills, CEO, Ricoh Europe. “Key to this success is working closely with customers to ensure the solutions we offer remain relevant, fit for purpose and adaptable to meet future workstyle innovations.” 

Ricoh’s recognised managed services portfolio is organised into eight global service lines — Managed Document Services (MDS), Business Process Services, Communication Services, Application Services, IT Infrastructure Services, Sustainability Services, Workplace Services, and Production Printing Services. This structure simplifies Ricoh’s range of technology, software and services offerings into a matrix that can be quickly applied to vertical markets and specific customer requirements to create customised solutions.  

For information on Ricoh’s services portfolio, visit

|About Ricoh|

Ricoh is empowering digital workplaces using innovative technologies and services, thus enabling individuals to work smarter. 

With cultivated knowledge and organizational capabilities nurtured over its 85-years history, Ricoh is a leading provider of document management solutions, IT services, communications services, commercial and industrial printing, digital cameras, and industrial systems.

Headquartered in Tokyo, Ricoh Group has major operations throughout the world and its products and services now reach customers in approximately 200 countries and regions. In the financial year ended March 2021, Ricoh Group had worldwide sales of 1,682 billion yen (approx. 15.1 billion USD).

For further information, please visit

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För ytterligare information, kontakta: 

Jack Gibson 
Tel: +44 792 057 6999 

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